Grade 12 · CAPS
Grade 12 Business Roles
Business Studies practice questions and a worked example
Grade 12 Business Roles covers ethics and professionalism, creative thinking and problem solving, social responsibility, human rights and diversity, and teamwork and conflict. The questions here ask you to apply King Code principles such as transparency and accountability, use problem-solving techniques such as the Delphi technique, force-field analysis and the nominal group technique, discuss the impact of corporate social responsibility on businesses and communities, deal with diversity issues such as age, gender and disability, and explain how to handle conflict and grievances in the workplace. The questions follow the NSC paper format: short Section A items, scenario questions and a 40-mark essay, each with the marking guideline's answer.
Worked example
3.1 Name any TWO problem-solving steps.
Answer & explanation
Problem-solving steps
- Identify the problem.
- Define the problem.
- Identify possible solutions to the problem.
- Evaluate alternative solutions.
- Select the most appropriate alternative/solution.
- Develop an action plan.
- Implement the suggested solution/action plan.
- Monitor the implementation of the solution/action plan
- Evaluate the implemented solution.
To answer this question, you need to name any two steps from the problem-solving process.
1. **Identify the problem**: This is the first step where you recognize and clearly state what the issue is.
2. **Evaluate alternative solutions**: After identifying possible solutions, you assess each one to determine which is the most viable.
You can choose any two steps from the list provided, as the question allows for any two valid steps in the process.
Test your understanding
Try a similar Grade 12 Business Roles question and get a useful next step based on your answer.
No account needed to start.
Question 1 of 3
1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D.
1.1.4 Employees of Ntsako Trading used the internet facilities of the business after working hours without permission. This refers to … as a type of unprofessional business practice.
Learn from each answer, right or wrong.
Try again before revealing the solution.
More practice questions
Explore additional Grade 12 Business Roles questions.
- 21.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. planet; expert; cooperative; over-insured; decision-making; partnership; under-insured; problem-solving; complainer; people1.2.4 A manager considers various alternatives before selecting the best one. This is known as …
- 31.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. planet; expert; cooperative; over-insured; decision-making; partnership; under-insured; problem-solving; complainer; people1.2.5 Tim, the supervisor, is firm and assertive when dealing with a/an … as a type of difficult personality.
- 41.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A 1.3.3 Delphi technique COLUMN B A a large group of employees makes suggestions to inspire new thoughts B promotes a platform for employees to raise their dissatisfaction without victimisation C team members have a positive attitude of support towards other members D issued as compensation for unpaid dividends E use power because of their knowledge and skills F a group of experts solves business problems without bringing them together G issued as compensation to promoters of the company H team members respect the skills of other members I promotes mutual interaction between internal and external stakeholders J use power because of the position of authority
- 51.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A 1.3.4 Freedom of speech and expression COLUMN B A a large group of employees makes suggestions to inspire new thoughts B promotes a platform for employees to raise their dissatisfaction without victimisation C team members have a positive attitude of support towards other members D issued as compensation for unpaid dividends E use power because of their knowledge and skills F a group of experts solves business problems without bringing them together G issued as compensation to promoters of the company H team members respect the skills of other members I promotes mutual interaction between internal and external stakeholders J use power because of the position of authority
Common mistakes
- Giving only advantages when the question asks you to discuss the impact. The marking guideline lists positives and negatives.
- Confusing a grievance with a conflict: a grievance is a formal complaint by an employee, a conflict is a disagreement between two or more parties.
- Listing facts as single words in Section B. Explain and discuss questions need full sentences to earn both marks for a fact.
More Grade 12 Business Studies topics
Business Roles in other grades
Aligned to CAPS Grade 12 Business Studies — Business Roles. Curriculum source: CAPS for the FET Phase, Department of Basic Education.
Need more help with Grade 12 Business Studies?
Work through Business Studies one-on-one with a verified tutor.
Find a tutorExam preparation
Know what to work on before your exams.
Upload your exam scope and we'll match it to real past-paper Business Studies questions — including topics like Business Roles — so you know exactly what to work on before you write.
Set up my exam
Homework Assist
Stuck on a question?
Work through it with Homework Assist.
Try Homework Assist