Grade 12 · CAPS

Grade 12 Business Operations

Business Studies practice questions and a worked example

Grade 12 Business Operations covers the human resources function and quality of performance. The questions here ask you about recruitment, selection and interviews, placement and induction, the employment contract, salary determination methods and fringe benefits. On quality, you explain the difference between quality control and quality assurance, apply the PDCA model and the elements of total quality management to a scenario, and give quality indicators for business functions such as marketing, administration and public relations. The questions follow the NSC paper format: short Section A items, scenario questions and a 40-mark essay, each with the marking guideline's answer.

Worked example

3.1 State any FOUR aspects that should be included in an employment contract.

Answer & explanation

Aspects that should be included in an employment contract - Personal details of the employee. - Details of the business/employer such as the name and address. - Job title/Position. - Job description such as duties/responsibilities and working conditions. - Job specification such as formal qualifications and willingness to travel. - Date of employment/Commencement of employment. - Place where employee will spend most of his/her working time. - Hours of work such as normal time and overtime. - Remuneration such as weekly or monthly pay. - Benefits/Fringe benefits/Perks/Allowances. - Leave such as sick/maternity/annual/adoption leave. - Employee deductions such as compulsory/non-compulsory. - Duration/Period of employment contract/Details of termination/Expiry date of employment contract. - Probation period. - Signatures of both the employer and employee. - List of documents that form part of the contract such as appointment letter/code of conduct/ethics. - Disciplinary policy such as rules/disciplinary procedure for unacceptable behaviour.
1. An employment contract should include the personal details of the employee, such as their name and contact information. This ensures that the contract is specific to the individual. 2. The job title or position should be clearly stated. This defines the role the employee will be fulfilling within the company. 3. Remuneration details, including how and when the employee will be paid, must be included. This provides clarity on the financial aspects of the employment. 4. The hours of work, including normal working hours and any overtime expectations, should be specified. This sets clear expectations for the employee's working schedule.

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Business Operations

Question 1 of 3

1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D. 1.1.4 Businesses are required to contribute to the … fund as a compulsory fringe benefit.
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More practice questions

Explore additional Grade 12 Business Operations questions.

  • 2
    1.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. selection; weakness; public relations; BBBEE Act; learnerships; BEE; internships; threat; production; recruitment 1.2.5 The … function is responsible for providing regular press releases to all stakeholders.
  • 3
    1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A 1.3.4 Job specification COLUMN B A describes the duties that need to be performed for a certain post B adding new products that are unrelated to existing products appealing to new customers C aims to get the product right the first time D promotes customers' safety by protecting them from hazardous products E improves the use of the National Skills Fund F adding new products that are related to existing products appealing to new customers G promotes branded products that are preferred by customers H improves the supply of skills which directly benefit the country I describes the acceptable qualifications for a certain post J aims to provide a framework for organisational processes
  • 4
    1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A 1.3.5 Quality assurance COLUMN B A describes the duties that need to be performed for a certain post B adding new products that are unrelated to existing products appealing to new customers C aims to get the product right the first time D promotes customers' safety by protecting them from hazardous products E improves the use of the National Skills Fund F adding new products that are related to existing products appealing to new customers G promotes branded products that are preferred by customers H improves the supply of skills which directly benefit the country I describes the acceptable qualifications for a certain post J aims to provide a framework for organisational processes
  • 5
    3.2 Outline the difference between piecemeal and time-related salary determination methods.

Common mistakes

  • Mixing up the job description (the duties of the post) with the job specification (the qualifications and skills needed for it).
  • Naming a total quality management element without the quote from the scenario that the question asks for as motivation.
  • Confusing quality control, which inspects the final product, with quality assurance, which checks during and after production.

More Grade 12 Business Studies topics

Business Operations in other grades

Aligned to CAPS Grade 12 Business Studies — Business Operations. Curriculum source: CAPS for the FET Phase, Department of Basic Education.

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