Grade 11 · CAPS

Grade 11 Business Roles

Business Studies practice questions and a worked example

Grade 11 Business Roles covers ethics, professionalism and how teams actually develop and handle conflict in the workplace. Practice questions work through real scenarios: applying a theory of ethics, identifying which stage of team development a group is in, and recommending ways to manage stress or a workplace crisis.

Worked example

3.4 Explain the advantages of creative thinking in the workplace.

Answer & explanation

Creative thinking generates better/unique ideas and solutions, gives the business a competitive advantage, helps solve complex business problems, increases productivity, builds confidence, helps managers handle change positively, leads to more positive attitudes and improved motivation, and can lead to new inventions that improve standards of living.

Creative thinking in the workplace leads to the generation of unique ideas and solutions, which can give a business a competitive edge. This advantage helps in solving complex business problems more effectively. Additionally, creative thinking can increase productivity as it encourages innovative approaches to tasks. It also builds confidence among employees, as they feel more capable of contributing valuable ideas. Managers benefit by handling change more positively, fostering a work environment with improved motivation and attitudes. Lastly, creative thinking can lead to new inventions, enhancing standards of living and potentially opening new markets.

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Business Roles

Question 1 of 3

1.2.3 Employees participate in a ... when they deliberately delayed their productivity at work. Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER.

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Common mistakes

Naming the wrong stage of team development for a described scenario (forming vs storming is a common mix-up), and giving a general answer instead of one grounded in the specific crisis or conflict described.