Grade 11 · CAPS

Grade 11 Tourism Sectors

Tourism practice questions and a worked example

Grade 11 Tourism leans hard on the transport and hospitality sectors: airport check-in and boarding procedures, what a Gautrain passenger needs to know, the difference between a luxury cruise liner and a long-distance train like Shosholoza Meyl, and the small print of a car rental agreement (CDW, SCDW, fuel deposits, contract fees). Practice questions here come from a real November exam paper -- reading an airport collage to name the document needed at check-in, working out what a rental company's "fuel deposit" actually covers, and comparing comfort levels between two named train services -- not a generic sector overview.

Worked example

7.1.1 Name ONE document that a passenger must hand to the airline staff member when checking in for a flight at the counters labelled A. (2)

Answer

Identity document

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Tourism Sectors

Question 1 of 3

1.1.5 A person working in the hospitality industry should ...

Abe able to drive a tour bus.Bhave a pilot’s license.Cbe a qualified chef.Dbe able to work well in a team.

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Common mistakes

Confusing CDW (Collision Damage Waiver) with SCDW (Super CDW) -- SCDW costs more upfront but reduces the excess payable after an accident, CDW does the opposite. Learners also often can't distinguish a rental company's "fuel deposit" (refunded if the tank is returned full) from the "contract fee" (a fixed administration charge that is never refunded).