Grade 12 · CAPS

Grade 12 Sectors and careers

Hospitality practice questions and a worked example

Grade 12 Hospitality Studies questions on sectors and careers come from the final NSC exam, many of them based on a small hospitality business. The questions here ask you to name revenue and non-revenue areas and the roles of departments such as finance and human resources, complete parts of a business plan, judge advertisements and marketing tools, and explain how hospitality adds to the economy. They come from the Department of Basic Education’s Grade 12 Hospitality Studies NSC papers for November 2023, November 2024 and November 2025, each with the answer from the marking guideline.

Worked example

SECTION A: SHORT QUESTIONS QUESTION 1 1.5.3 From the list below, select THREE roles of the Finance and Accounting Department in a large hospitality establishment. Write only the letters (A–F). A Maintains and upgrades point-of-sale software B Builds customer loyalty C Pays staff salaries D Controls banking procedures E Ensures that the hotel's image is projected correctly F Signs contracts with reliable service providers

Answer & explanation

C – Pays staff salaries D – Controls banking procedures F – Signs contracts with reliable service providers (Any order)
The Finance and Accounting Department in a large hospitality establishment typically handles financial transactions and management. 1. **C – Pays staff salaries:** This is a direct responsibility of the finance department, ensuring that all employees are compensated correctly and on time. 2. **D – Controls banking procedures:** This involves managing the establishment's bank accounts, transactions, and ensuring that all financial processes are secure and efficient. 3. **F – Signs contracts with reliable service providers:** While this may sometimes involve collaboration with other departments, the finance department often oversees the financial aspects of contracts to ensure they are financially viable and beneficial. Options A, B, and E are more related to IT, marketing, and public relations functions, respectively.

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Sectors and careers

Question 1 of 3

SECTION A: SHORT QUESTIONS QUESTION 1 Give ONE term/word for the following description. 1.4.1 Informing potential clients about products and services they may want to buy

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More practice questions

Explore additional Grade 12 Sectors and careers questions.

  • 2
    SECTION D: SECTORS AND CAREERS; FOOD AND BEVERAGE SERVICE QUESTION 5 5.1 Discuss the roles and responsibilities of a night auditor.
  • 3
    SECTION D: SECTORS AND CAREERS; FOOD AND BEVERAGE SERVICE QUESTION 5 Study the extract below and answer the questions that follow. Statistics South Africa reported that the total income for the hotel sector in July 2022 was lower than the total income in July 2019, while occupancy also decreased. 5.2.1 Explain how the marketing department personnel in the hospitality industry can attract customers to increase sales.
  • 4
    SECTION D: SECTORS AND CAREERS; FOOD AND BEVERAGE SERVICE QUESTION 5 Study the extract below and answer the questions that follow. Statistics South Africa reported that the total income for the hotel sector in July 2022 was lower than the total income in July 2019, while occupancy also decreased. 5.2.2 Name and describe TWO non-revenue-generating areas in an accommodation establishment that contribute to an increase in income, because of the positive image it creates.
  • 5
    SECTION D: SECTORS AND CAREERS; FOOD AND BEVERAGE SERVICE QUESTION 5 Study the extract below and answer the questions that follow. Statistics South Africa reported that the total income for the hotel sector in July 2022 was lower than the total income in July 2019, while occupancy also decreased. 5.2.3 State FOUR ways in which a higher income in the hotel sector may contribute to the South African economy.

Common mistakes

  • Calling the bar or function room a non-revenue area. Non-revenue areas, such as housekeeping, maintenance and security, earn no income directly but add to income through the image they create.
  • Describing an advertisement without judging it. The marking guideline starts with good or bad and then gives points such as the contact details, the special offer or the missing price.
  • Mixing up finance and human resources. Finance pays salaries and controls banking; human resources hires and trains staff and draws up employment contracts.

More Grade 12 Hospitality topics

Aligned to CAPS Grade 12 Hospitality — Sectors and careers. Curriculum source: CAPS for the FET Phase, Department of Basic Education.

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